Information Technology Service Desk

About the Role We are seeking a skilled and proactive IT Service Desk Analyst to join our team in Hyderabad. If you have a passion for solving technical challenges, ensuring smooth IT operations, and delivering exceptional user support, this is the role for you! Work Location: Hyderabad Mode of Work : Working from Office (5 Days) Shift Timings: 8pm to 5am ( US Shift) Key Responsibilities

• Troubleshooting and Issue Resolution: Provide timely support for hardware, software, and network-related issues to ensure minimal downtime.
• System Maintenance: Monitor and maintain IT infrastructure, including servers, networks, and applications.
• User Support: Respond to and resolve technical support requests from employees, both on-site and remotely.
• Hardware Management: Install, configure, and manage desktops, laptops, printers, and other IT equipment.
• Incident Management: Track, document, and resolve incidents and service requests using a ticketing system.
• Security Compliance: Ensure IT systems comply with company security policies and best practices.
• Upgrades and Patching: Manage updates for operating systems and software to maintain optimal performance.
• Documentation: Maintain accurate documentation of IT assets, configurations, and procedures.

• Experience in IT Support: At least 4+ years of hands-on experience in providing IT support in a corporate environment.
• Technical Proficiency: Strong knowledge of Windows/Linux operating systems, networking protocols, and troubleshooting methodologies.
• Hardware Expertise: Familiarity with desktop and laptop troubleshooting, printer setup, and basic hardware repairs.
• Software Knowledge: Experience with enterprise tools like Office 365, Active Directory, and VPN technologies.
• Networking Skills: Understanding of LAN/WAN, firewalls, and network configurations.
• Communication Skills: Excellent verbal and written communication to effectively interact with users and teams.
• Problem-Solving: Strong analytical skills to diagnose and resolve complex technical issues.