Design Team Lead
Job details
ABOUT THE JOB Are you passionate about design, exceptional customer service, and leading a high-performing team? The Knot Worldwide is seeking a motivated Team Lead to oversee our Design Specialist team, supporting customers with personalized wedding products, including stationery, gifts, and favors. In this role, you’ll drive team productivity, ensure quality standards, and foster collaboration while addressing customer needs with precision and care. Our team operates across local and remote locations, requiring strong leadership, communication, and problem-solving skills. If you’re goal-oriented, detail-focused, and ready to inspire a team to deliver outstanding results, this is the perfect opportunity for you! RESPONSIBILITIES - TEAM LEAD DESIGN - CONSUMER EXPERIENCE
- Lead and mentor a team of 5–7 Design Specialists to achieve daily productivity and set quality standards.
- Monitor workflows to ensure timely delivery of proofs and print-ready files.
- Conduct regular quality checks and provide feedback for continuous process improvement.
- Oversee task allocation and address escalations to resolve complex issues.
- Identify process gaps and implement solutions to enhance operational efficiency.
- Facilitate training sessions to develop team skills and product knowledge.
- Support team members in handling challenging customer interactions professionally.
- Maintain daily, weekly, and monthly performance and quality reports.
- Communicate updates, expectations, and changes to the team and stakeholders.
- Collaborate with cross-functional teams to ensure alignment on processes and goals.
- Drive team motivation and engagement through recognition and regular interactions.
- Stay updated on design tools, software, and product developments to guide the team.
- Support high-volume periods by assisting with design-related tasks.
- Foster a collaborative, innovative, and quality-focused team culture.
- Position may require working hours to align with multiple time-zones, depending on business need
- Minimum 3 years of relevant work experience, including team management.
- Proficiency in Adobe Suite (Photoshop, Illustrator, InDesign) preferred.
- Strong attention to detail, time management, and multitasking skills.
- Excellent communication skills (verbal and written).
- Basic knowledge of Microsoft Excel and Google Suite tools.
- Bachelor’s degree or higher from a recognized institute/university.
- Wedding industry experience and etiquette knowledge
- Print design knowledge and experience
- Familiarity with CRM systems and practices
- Proficiency with Google Suite tools, preferred
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