Quality Assurance Manager - Contact Center

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Responsibilities

• Develop standardized production, quality, and customer-service standards
• Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
• Perform internal and external quality audits and compile detailed reports of findings
• Build a strong team through coaching, mentoring, specific training and performance evaluations

• Bachelor's degree or equivalent experience in Engineering
• 5+ years' relevant work experience
• Highly organized with excellent attention to detail