Non-Chronic Care

Job Description

• Develop and implement strategies to achieve 100% members engagement.
• Define and communicate health outcome targets to the team.
• Collaborate with internal and external stakeholders to implement evidence-based care protocols that drive improved health outcomes.
• Continuously evaluate and adjust care plans to achieve 100% compliance with outcome targets.

• Develop and implement the Non-Chronic Care strategy.
• Support the development and implementation of a comprehensive overall medical engagement strategy.
• Utilize various communication channels, including phone, digital platforms, health contact center, medical library, and digital care telehealth, to engage with patients.
• Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.

• Ensure compliance with healthcare regulations and industry standards.
• Implement quality assurance processes to maintain high standards of care.

• Stay current with digital healthcare trends and technologies.
• Implement and manage digital health initiatives to enhance patient engagement and outcomes.
• Apply corrective actions when deviations are identified.

• Establish and monitor key performance indicators (KPIs) related to member engagement, health outcomes, and cost reduction.
• Take proactive measures to address any deviations from targets and implement corrective actions.
• Utilize data analytics & other metrics to track program performance and provide regular reports to stakeholders.
• Make data-driven decisions to optimize program effectiveness.
• Identify specific healthcare challenges and opportunities within the population.
• Develop profiles or personas of the target population to better understand their unique requirements.
• Utilize data analytics to monitor the effectiveness & overall engagement.
• Get involved in data-driven decisions to optimize engagement efforts.

• Build and lead a high-performing team of professionals specializing in medical engagement.
• Provide guidance, mentorship, and support to team members.
• Supervise and lead a team of healthcare professionals, including doctors and provide guidance, support, and training to ensure team members meet performance targets.

Skills

• Extensive experience in healthcare management and patient engagement.
• Strong leadership and time management skills.
• Proficiency in digital healthcare technologies.
• Excellent communication and interpersonal skills.
• Knowledge of healthcare regulations and compliance requirements.

Education