Senior Manager of Omnichannel Tech Operations

• INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. What you'll be doing As Senior Manager – Omnichannel Tech Operations Technology JVs, you will serve as the main liaison between Chalhoub Group's shared services and its Joint Ventures, aligning business needs with growth strategies. You will drive value by proactively anticipating needs, managing relationships, and ensuring seamless delivery of services across various functions. This role requires strong communication, emotional intelligence, and the ability to translate business objectives into actionable solutions, while overseeing key projects, handling escalations, and fostering innovation to support JV growth and competitive advantage. Key Responsibilities: Strategy:

• Contribute to the broader group’s Tech strategy, serving as the commercial partner to understand business needs and ensure the JV businesses have a voice in shaping the group’s strategy, particularly from a shared services perspective.
• Build capabilities aligned with business needs, focusing on maintaining a competitive advantage.
• Foster relationships with global C-level executives at key JV headquarters, co-creating the strategic vision for the Middle East for the Maisons.
• Participate in seminars and conferences to stay informed on new solutions that could add value for partners.
• Drive the adoption of e-Commerce services by engaging and onboarding more JVs.
• Support the 3YP strategies, continuously challenge them, and propose innovative processes and resources to support the vision.

Operational:

• Serve as the primary point of contact for all strategic demands from the JVs, ensuring delivery in collaboration with the commercial vertical.
• Manage the 360-degree e-commerce deployment for JVs, as well as specific services like customer service, last-mile delivery, and digital payments.
• Oversee escalations from JVs, prioritizing, delegating, and ensuring the resolution of requests.
• Guide JVs as they transition to their global systems.
• Prioritize demands within the vertical portfolio in collaboration with different departments.
• Filter and pre-validate demands based on business information.
• Lead workshops with the business to define requirements and capture pain points.
• Collaborate with Operations, Omnichannel, and Technology leadership to identify potential solutions and translate business needs into successful projects.
• Oversee the development of feasibility studies for potential solutions and track proposals through the demand lifecycle.
• Manage communication between strategic departments and key business stakeholders.
• Collaborate with departments and JVs to identify common activities and synergies.
• Track the execution and delivery of key department projects from the business’s perspective.
• Assess the capabilities required to unlock measurable business benefits.

Financials:

• Ensure all projects deliver measurable and positive ROI for the business.
• Evaluate the actual benefits of Group initiatives post-Go Live, highlighting any variances and working with relevant teams to recommend corrective actions.
• Assist JV Management in budget discussions and shared services inputs.

People Management:

• Provide regular updates to JV Management leadership on shared services activities.
• Participate in monthly business reviews to share escalations, achievements, strategic decisions, and operational issues with leadership for guidance or action.
• Influence and motivate team members from various departments to ensure knowledge transfer and maintain a positive work environment.
• Monitor team members’ performance and provide formal and informal feedback to maximize efficiency.

What you’ll need to succeed

• Strong communication skills, with the ability to build relationships and collaborate with senior stakeholders.
• Advanced technical skills, including knowledge of enterprise IT architecture, Cloud Computing, and DevOps.
• Entrepreneurial mindset with a focus on driving business innovation.
• Ability to develop roadmaps and deliver ROI.
• Strategic thinker with a holistic approach to business challenges.
• Strong commercial acumen and negotiation skills.
• Solid project planning and execution skills.
• Proven leadership and team management abilities.

What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. #J-18808-Ljbffr