Retail Manager - Premium Lifestyle & Childrenswear
Job details
INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. What you'll be doing
- Develop and nurture a customer-centric culture across all departments, ensuring their alignment with and support of store operations.
- Drive business growth within the assigned region, actively impacting KPIs and financial objectives.
- Lead and develop a high-performing team, promoting continuous growth on retail excellence and operations.
- Work closely with the HR department to identify, attract, and onboard top-tier professionals who align with our client-centric vision, ensuring the success and growth of our retail performance.
- Implement coaching activities to foster team growth and development while promoting internal career paths that leverage the talents and diversity within our people, thereby enhancing our teams and maximizing their potential.
- Oversee and enhance store operational efficiency, optimizing processes and ensuring a seamless customer experience.
- Collaborate closely with the Merchandising Department to identify and implement the optimal product strategy for your areas of responsibility, guaranteeing that our retail offerings are perfectly tailored to customer needs and regional market trends.
- Implement and manage effective CRM strategies to build and maintain long-lasting customer relationships, resulting in increased retention and sales.
- Support directors with local PR events in collaboration with the Regional Marketing Team.
- Ensure all retail operations adhere to legal and company regulations, promoting a culture of compliance and accountability.
- Define monthly sales targets for each store while ensuring that the individual targets assigned by store managers to sales associates are both qualitatively and appropriately challenging, fostering a results-driven and customer-centric sales environment.
- Develop and manage the retail budget effectively, optimizing resource allocation for maximum impact.
- Guarantee financial results of the store through effective management of turnover, stock and personnel costs.
- Continuously assess market trends, competitor activities, and customer preferences to inform business strategies.
- Travel to different stores, support store managers and store directors on the definition of their store action plans consistently on the regional strategy.
- Regularly follow up on the store action plans.
- Experience managing a network of stores within a premium Retail Fashion brand as an Area or Retail Manager.
- Proven ability to drive Retail and Product KPI's.
- Experience managing large teams with ability to influence and drive results.
- Strong understanding of P&L and ability to make decisions to drive profitability.
- Collaborative and Omnichannel mindset, with ability to set guidelines and drive process efficiency.
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