Ecommerce Specialist

Job Title: Dropshipment Specialist Location: Mohali (US Timings) Reports To: E-commerce Manager / Operations Head Job Overview: We are seeking a self-motivated and highly organized Dropshipment Specialist to join our growing team. The ideal candidate will possess strong communication skills and a solid understanding of e-commerce and dropshipping operations. You will play a pivotal role in managing the end-to-end dropshipping process, ensuring product availability, order fulfillment, and customer satisfaction. A strong entrepreneurial spirit and the ability to take on challenges in a fast-paced environment are essential for success in this role. This is a remote position requiring working during US business hours (EST/PST). Key Responsibilities: Dropshipping Operations:

• Oversee and manage the day-to-day dropshipping process, including order processing, supplier management, and ensuring timely product fulfillment.
• Coordinate with suppliers and vendors to ensure that product availability and shipment timelines are met.
• Ensure that all orders are fulfilled correctly and promptly, providing a seamless experience for customers.

• Monitor inventory levels and ensure that suppliers are maintaining optimal stock levels.
• Work with suppliers to manage and update product listings, including pricing, availability, and product descriptions.
• Identify and source new suppliers to expand product offerings and optimize profit margins.

• Serve as the point of contact for customer inquiries related to dropshipped products.
• Resolve any product, shipping, or fulfillment issues, ensuring a positive customer experience.
• Track and monitor orders to ensure delivery timelines are met, proactively resolving any delays.

• Stay up to date on the latest e-commerce trends and best practices in dropshipping.
• Build and maintain relationships with key suppliers to ensure smooth operations and favorable terms.
• Analyze sales data and market trends to identify new opportunities for growth and efficiency improvements.

• Collaborate with the marketing team to ensure product offerings align with campaigns and customer needs.
• Help develop and implement strategies to scale the dropshipping business effectively.
• Continuously monitor performance metrics and suggest improvements in the process to optimize sales and customer satisfaction.

• Proven experience in managing dropshipping operations, e-commerce platforms, or supply chain management.
• Experience with dropshipping tools and platforms such as Shopify, Oberlo, AliExpress, or similar is required.
• Skills & Competencies:
• Exceptional communication skills (both verbal and written) to manage relationships with suppliers and customers effectively.
• Entrepreneurial mindset with the ability to manage multiple priorities and solve problems creatively.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
• Proficiency in working with e-commerce platforms and related software tools.
• Comfortable working in US business hours (EST/PST).
• Ability to adapt quickly in a fast-paced environment and handle multiple tasks simultaneously.

• Previous experience working in dropshipping or e-commerce operations is highly preferred.
• Experience with CRM software, inventory management systems, or e-commerce analytics tools is a plus.
• Knowledge of digital marketing or SEO strategies for e-commerce is beneficial.

• Competitive salary and performance-based incentives.
• A chance to drive significant growth in a dynamic and rapidly expanding e-commerce business.
• Opportunities for professional development and career growth within the organization.