System Engineer
Job details
Scope of work requested for the services is to provide system support (level 1/2) to manage Government agency servers. It includes the following: Incident Management Monitoring new incidents Working on incidents assigned Troubleshoot and resolve system issues Timely follow-up and closure of incidents Updating and resolving incidents status in ITSM system Service Request Fulfilment Monitoring of new service request (SR) Work on SR assigned Setup and configure new systems Hardening of OS and applications Timely follow-up and closure of SR Updating SR status in ITSM System and closure of SR Updating Asset Management team on asset issued / returned Monthly Patching Patching of systems Testing upon completion of patching 24 x 7 Standby Support 24 x 7 standby support and to go onsite as and when required Daily Health Check / Escort Vendor Daily health check and submission of daily health check report Escort vendor when requests are raised Other Tasks Conduct any other tasks as required of a system engineer role PERSONNEL REQUIREMENTS The Contractor’s support personnel managing the servers must be trained and minimally be proficient in the following areas: Windows Server The System Engineer shall minimally possess the following requirements: At least three (3) years of experience in Microsoft Server administration; Microsoft Certified Solutions Associate (MCSA); Details of Working Hours Monday to Thursday - 8.30am to 6pm Friday - 8.30am to 6.00pm #J-18808-Ljbffr
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