Relationship Manager
Job details
ONE PLAYGROUND BACKGROUND. Starting from humble beginnings as a small bootcamp in Surry Hills, today, we are a national brand on a mission to “Inspire Change” in the Global Fitness Industry. Our philosophy is “If we take care of our staff, they will take care of our members” . This philosophy has been a critical driver for the growth of One Playground and our people over the past 10 years. And we are proud to be consistently recognised as one of Australia's best places to work. Our accolades include being rated Top 50 Places to Work in Australia, 2019 & 2020 Employer of Choice Award, AFR Best Places to Work, 2021 and FITSummit Boutique of the Year 2022 and 2023. Over the next 18 months, the company will open 6 new locations which will provide an unprecedented opportunity to join a dynamic growing business, and we want “Great Humans” to join us on this journey. WHAT WE DO. We are a new kind of gym, a ‘super-boutique’, giving members complete access to a ‘one-stop-shop’ of fitness and wellness. Our locations are large scale, with thousands of members and up to 100 staff who are all working to help create the World's Best Gyms. Our core purpose is to “Inspire Change”, and we have a strong set of 6 core values: We are “One Team”, of “Great Humans”, who get “Better Every Day”, working on “Mastering Our Craft”, so we can “Design the Future” and, most importantly, “Do Cool Sh*t!” If this sounds like a workplace culture that resonates with you, we would love you to apply to become part of the team. THE ROLE We are seeking an exceptional individual to join our membership team as a Relationship Manager. In this role, you will be responsible for establishing and growing relationships with our members to enhance their experience, and drive the growth of our clubs. It is a people oriented role that requires great interpersonal skills, a passion for helping others and a genuine interest in health and fitness. YOUR KEY RESPONSIBILITIES 1. Member Experience Management.
- Support One Playground members through their entire journey to ensure a great experience.
- Recommend the correct classes, coaching and equipment to drive member success upon joining.
- Manage member complaints and cancellations, to ensure a positive outcome for the customer and club.
- Contribute to the club being immaculately presented at all times.
- Establish and maintain meaningful relationships with both members and staff.
- Improve customer feedback and retention rates.
- Complete sales processes to effectively convert enquiries to become new members.
- Facilitate the integration of new members and upsell them into personal training and group training programs.
- Deliver impactful direct marketing communications, including SMS and email campaigns.
- Proactively establish and manage corporate business partnerships and agreements.
- Execute lead activations to drive incremental membership enquiries.
- Achieve monthly personal targets for new sales, upselling, and cross-selling.
- Ensure that the Personal Training Department achieves client targets.
- Increase members’ usage of group training classes, workshops and events.
- Working in the fitness industry is more than a job, it is a genuine passion.
- You have a desire to help people with their health and fitness.
- Achieving goals and targets excites you.
- You want a career where you can learn new skills and grow.
- You have a track record of high achievement, and want to apply this to a field you are passionate about.
- Working in a rewarding industry and making a difference.
- Free gym membership and access to all locations.
- Comprehensive staff benefits program.
- A clearly defined career progression plan to accommodate your goals and ambitions.
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