Customer Service Executive

Job Type: Full time Responsibilities:

• Handle daily service calls from customers and properly record all customer details and requirements.
• Prepare quotations for customers based on their requirements.
• Establish good relationships with customers, liaising between customers and service crews to ensure smooth and timely servicing and repairs.
• Issue delivery orders, cash sales, payment vouchers, and other relevant documents.
• Resolve customer complaints via meetings, phone, and email.
• Support day-to-day administrative and accounting duties related to machine service and repair matters.
• Monitor outstanding payments and manage debt collections.
• Ensure proper documentation, arrangement, reporting, and filing records are consistent with the completeness of supporting documents.

Qualifications:

• Candidate must possess at least a Diploma or Degree in any field or equivalent.
• Fresh graduates are encouraged to apply.

Requirements:

• Required language(s): English, Bahasa Malaysia.
• Candidates fluent in Mandarin preferred, as the role requires dealing with Mandarin-speaking customers and suppliers.
• Able to multi-task, a proven team player, with a positive working attitude and a strong sense of responsibility.
• Proficient in writing and good communication skills.
• Fresh graduates/entry-level applicants are encouraged to apply.

Interested applicants are invited to Apply Online . Only shortlisted applicants will be notified. Application Questions:

• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• Which of the following days and times are you available to work?
• How much notice are you required to give your current employer?

Company Overview: The company was founded on 1st August 1988 by our Managing Director, Dato' Mah Kin Hock. Under Dato' Mah’s leadership, the company has grown from a small spare parts business for heavy machinery to become a reputable and established tractor company, trading mainly in tractors, spare parts, and providing engineering services. In 2008, Kin Hock Group successfully obtained the sole distributorship from XGMA. Today, Kin Hock Group’s top quality products and processes are well established and recognized. Product & Services: Our current business activities include the sale & rent of new/used machinery, after-sale service, sales of spare parts, and modifications on tractors. Our product lines include XGMA machinery which employs American CAT technology and standards, including Wheel Loaders, Hydraulic Vibratory Rollers, Backhoes, Grapplers, Forklifts, Motor Graders, Tractors, Bulldozers, Generating sets, etc. XGMA is a large-scale enterprise in the international category for manufacturing loaders and excavators. We also deal in used machinery (e.g., Caterpillar, Komatsu, Kobelco, Hitachi, etc.) and offer trade-in facilities. We import and distribute branded heavy machinery spare parts from the USA and other countries and are the sole distributor for brands such as AZ, FUJI, Shanghai Engine Part, Hangzhou Advance Power Transmission, etc. To ensure high quality and reliable products, we have our dedicated servicing and engineering team to manage all repair and refurbishing work. Perks and Benefits: Medical coverage, parking, insurance coverage, lunch provided, uniform provided. #J-18808-Ljbffr