Home Malaysia Technical Support Specialist

Home Malaysia Technical Support Specialist

Technical Support Specialist

Full time at Metacloud Solution in Malaysia
Posted on December 22, 2024

Job details

Job Responsibilities

  • Provide L1 support to our client on a 24/7 rotation basis.
  • Web Application troubleshooting and resolving technical issues in a timely manner based on severities.
  • Ensure maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLAs, and metrics.
  • Ensure that all defects dealt with are according to incident management best practices.
  • Maintain accurate logs of faults with resolution and contact details.
  • Monitor system operations and provide initial diagnosis of error, following escalation processes if required.
Job Requirements
  • Candidate must possess at least SPM or equivalent.
  • At least 1 year of working experience in a related field.
  • Preferably Junior Executive specializing in IT/Computer-Network/System/Database admin or equivalent.
  • ITIL or professional certification is an added advantage.
  • 24/7 shift coverage with rotating workdays.
  • Proficient in Mandarin and English as this role requires liaising with Mandarin-speaking clients from China.
Job Benefits
  • Teambuilding
  • Training Provided
  • Annual Performance Bonus
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