Channel Manager Support Executive

Who are WebBeds? WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.  Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business. What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries 
• We partner with over 430,000 properties in more than 15,000 destinations 
• We work with more than 44,000 travel companies in 139 source markets 
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

As a Channel Manager Support, you will play a crucial role in handling all channel managers technical & operational processes; including hotels production reports and system optimization. Excellent data driven skills, ability to translate technical aspects of analysis and metrics into actionable insights. Key Responsibilities:

• Communicate and work closely with our Commercial Team and Hotel partners in setting up of the connection with WebBeds system.
• Ensure managed properties are live and bookable on POS conducting quality auditing properties set up, ensure pricing accuracy, and the rate and promotion competitiveness.
• Implementing the new products, rate codes & promotions on our systems and report any issues to ensure that all our products are up and showing properly.
• Handling the escalations of issues from our hotel partners & Contracting managers to our technical team, Also, Investigating rate/meal/cxl policy etc. discrepancies. 
• Monitor daily, weekly, monthly production for connected hotels using relevant production reports. Identify gaps, opportunities and take necessary actions to optimize all commercial and technical aspects to drive Room Night and Revenue performance.

The skills we would like to see in your suitcase:

• Candidate required to have a bachelor’s degree in hospitality, tourism, analytical or with an associate degree with relevant work experience in place.
• Basic knowledge of API integration, XML logs language and mapping processes, CRM/PMS.
• Must be able to communicate effectively in written and verbal forms in English language. Knowledge of Turkish language will be an added advantage but is not mandatory. 
• Experience handling Channel manager connectivity.
• Proficiency in Microsoft Office applications (especially MS Excel, PowerBI… etc.).
• Effective reporting and presentation skills. 
• Capability to prioritize and work under pressure.
• Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.

Why choose us as your next destination? We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow, influence & impact change ⚡
• Disruptive, fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation