IONITY GmbH | Operations Manager Network Technology - Network Operations (f/m/x)

About usOUR MISSION All of us at IONITY are driven by the belief that powering an EV across Europe should be so carefree that soon you’ll never even think about it again. Over the coming years, driving an EV will increasingly mean freedom for everyone. Freedom to power your dreams across borders. To travel anywhere in Europe. To hop in, and only then decide where you’re going.Your mission · Ensure high availability and high level of quality of IONITY’s HPC Network · Perform technology reviews and validations on operational behalf for new charging hardware, integration of critical hardware component, software, tools and systems to ensure seamless operations of the IONITY Network · Understand, challenge and ensure that both hardware and software technologies meet IONITY’s standards before network rollout, identifying and addressing potential operational issues proactively · Provide learnings, insights and guidelines concerning troubleshooting of IONITY’s HPC Network towards the IONITY teams and external support, with a particular focus on charging hardware · Work with IT in optimizing IT tools used in daily operations, such as ticketing systems enhancements that improve team efficiency and ensure that respective tools are fully functioning according to their user standards · Improve knowledge management, ensuring insights, updates, and structured information are accessible to different kind of consumers, leveraging a deep understanding of operational needs · Support IONITY Network Operations with technical analysis and problem solving for the IONITY Network · Conduct Quality analysis of the IONITY Network and control reports provided by suppliers · Strongly collaborate with field operations, charging technology, Network Analysis&Monitoring team and supply chain departments leveraging a deep understanding of hardware and software issues to drive effective solutionsYour profile · Education as engineer (preferred Electrotechnical or IT background)· Long term experience in operating and analyzing charging infrastructure or comparable technology/networks · High level of knowledge concerning charging-infrastructure/ -technology and power electronics · High competency in data analysis and reading/understanding statistics · Experience in remote analysis and resolution of technical issues via remote access · Good Level of knowledge concerning IT-Systems and communication technology · Very good technical analyzing skills · High competency in sharing knowledge · Professional experience in following up on quality issues · Strong and effective communication skills in English You are the right person for this job if: · You have huge interest in technology and affinity for IT tools · You have experience in charging technology hardware as well as OCPP communication and internet protocols · You have experience with backends, ticket tools, asset management tools, etc. · You are experienced in knowledge management and like sharing knowledge or training people · You are a team player and contribute to a pleasant working atmosphere with fun at work · You like to test features and functions implemented according to different stakeholders requirements · You like to analyze issues based on data and like to challenge quality in data sources · You have very good written and spoken English language skills Why us? We are a team of uncomplicated, cosmopolitan and fairly smart people who see change as an opportunity and enjoy helping to shape a future market with great pressure and enthusiasm. If you are fascinated by electric mobility, and you want to be part of an international team, please apply - we are happy to receive your application! What we offer: o Trust-base working time: You organize and determine your working hours by yourself o Flexible and remote working: Compatibility of family/hobby and job o Generous vacation policy: You also have additional days for special occasions o Annual individual training budget: You decide together with your supervisor how you would like to continue your training o Freedom for creativity: Flat hierarchies, your opinion counts o You culture: We promote an open corporate culture o Multicultural enviroment/diversity: 28 nationalities are already employed with us o We know what we do, we are not only professional on slide-decks.