IT Support Specialist

Role: IT Support Specialist Location: Blackburn, BB1 2FA – Office Based Contract: Full-Time / Permanent Salary: Circa £28,000 Company: EG Group About the Role: EG Group are excited to announce a brand-new opportunity as an IT Support Specialist at our Head Office! This is a multi-functional role that offers the opportunity to work across teams in the UK, Benelux, and France. As part of our dynamic environment, the successful candidate will play a pivotal role in supporting and enhancing the technology landscape within our FTG (Food-to-Go) sites. This includes resolving POS and payment issues, contributing to innovative technology projects, and ensuring seamless operations across the regions. You will also play a key administrative role in maintaining IT procurement processes, including raising purchase orders through our SAP system for the UK and Europe. What you’ll be doing:

• Provide first-class support for POS systems and payment issues across EG Group’s Food-To-Go sites.
• Collaborate with UK, Benelux, and French teams to implement and maintain technology solutions for our Food-To-Go sites.
• Work on technology-driven projects to ensure sites operate with cutting-edge tools and systems.
• Maintain IT procurement processes, including raising and managing purchase orders in SAP for the UK and European regions.
• Act as a liaison between internal teams and external vendors to ensure the timely delivery of IT solutions and services.
• Regularly communicate updates to relevant stakeholders on ongoing projects and operational issues.

This list is not exhaustive and may be added to or amended from time to time. What we’re looking for: Essential:

• Strong understanding of POS systems and payment technologies.
• Familiarity with SAP or similar systems for raising and managing purchase orders.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and documentation.
• Networking knowledge, including troubleshooting connectivity issues (Wi-Fi, Ethernet).
• Experience with remote support tools and ticketing systems to address technical issues.
• Strong organisational and multitasking skills, with the ability to manage both day-to-day operations and long-term projects.

Desirable:

• Experience supporting or implementing technology solutions in retail businesses
• Familiarity with Windows operating systems and basic server environments.
• Skills in scripting or automation (e.g., PowerShell, Python) for efficiency in IT operations.

Why Join EG Group:

• Performance Based Bonus Scheme
• Flexible working hours (8am – 10am start, 8-hour working day)
• Access to Apprenticeships and accredited qualifications
• Career development and progression opportunities within a global organization.
• Up to 15% Staff Discount on qualifying purchases across EG Group retail stores
• ASDA Discount Card – 10% off all ASDA stores
• Free Secure Car Parking
• Waterside Café - freshly prepared meals at affordable prices
• Dress Down Fridays
• Prayer and Ablution Facilities
• Work Anniversary Rewards
• Free Eye Test

Who are EG Group? EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 9 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.