Customer Service Associate (Bisaya Speaker)

Job Purpose As a Customer Service Associate (CSA), you will play a vital role in managing order processing and addressing customer inquiries. Your efforts will ensure smooth communication across departments and enhance overall client satisfaction through our ERP system. Main Accountabilities

• Sales Order Processing

Efficiently create and manage sales orders (via voice/electronic) in line with policies and operational capacities to optimize order fulfillment.

• Customer Complaint Handling

Log, follow up, and resolve customer complaints in accordance with defined Service Level Agreements (SLAs), ensuring meticulous attention to detail.

• Customer Relationship Management

Maintain effective customer management by adhering to established parameters to foster strong relationships and satisfaction.

• Inquiry Coordination

Coordinate and execute all inquiries and requests within set service levels to exceed customer expectations.

• Client Communication

Regularly inform and update clients on available customer contact tools to streamline their order processes.

• Continuous Improvement

Identify areas for improvement in daily operations and actively contribute to continuous enhancement initiatives. Requirements

• Bachelor's degree required. Preferably in Business Administration or related courses.
• Must have 2-4 years of experience Customer Service, order processing, or back-office support.
• Strong written and verbal communication skills in English and Filipino; proficiency in Bisaya is a plus
• Proficient in Microsoft Office applications.
• Willingness to work weekends as part of a rotating schedule.
• Flexibility to adapt to changes in remote work policies, currently allowing up to 1 day per week.

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