Implementations Specialist (Software Support) - WFH
Job details
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Work Arrangement: Remote The Implementations Specialist helps customers configure and learn the Transport Management System (TMS). They work closely with Project Managers, Solutions Architects, and Integration Architects to find solutions for our customers. We are looking for someone who is open-minded, has an outgoing personality, and takes ownership of their tickets/cases. About the Job Tasks can include but are not limited to:
- Perform configuration tasks in the client's TMS that includes:
- Configure Groups set-up
- Code tables set-up
- Contracts and rate cards set-up (including OMNI Scripting)
- Document mapping with DocMosis and Jasper Reports
- Dynamic Rulesets (IMG Business Rule Manager)
- Boost install
- Creation of training material e.g. using iorad - the tutorial builder
- Perform on-the-job training in the form of sprints (demo and training)
- Debug issues and recreate issues on the test server
- Create project documentation
- Participate in project meetings (Kick-off, Project frame, Lessons learned)
- Roughly 3-6 years of customer-facing, technical support experience
- Experience with Transport Management System (TMS) and/or logistics industry experience
- Proficient in Excel and Office 365 (Outlook/OneDrive)
- Experience working directly with external customers to develop solutions
- Willingness to develop a deep understanding of TMS and all related configurations
- Experience working with solution/technical architects to design business processes for customers
- Developed effective solutions with moderate supervision
- Experience with ticketing systems such as Salesforce or Jira
- Two-week FREE accommodation for those relocating to Pampanga*
- 21 days paid time off (PTO) annually + 1 additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee + 1 FREE dependent on the first day of employment
- + 1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral bonus of up to Php20,000.00*
- ALL government mandated benefits
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