Singapore Market - Contact Centre Advisor (Fresh Graduate)
Full time
at AIA Hong Kong and Macau
in
Malaysia
Posted on December 21, 2024
Job details
Singapore Market - Contact Centre Advisor (Fresh Graduate)
Apply locations: Cyberjaya, MY-AIA Shared Services Malaysia Time type: Full time Posted on: Posted 5 Days Ago At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role- Provide good customer service over the phone to call in policy holders. Ensure that the level of professionalism delivered meets the customer’s expectation.
- Understand contract provisions, product concept and classification & differentiation according to standard operating procedures.
- Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
- Resolve customers’ problems or complaints by applying appropriate skills and escalate the case to Assistant Manager when necessary.
- Ensure all customer interactions are captured and logged in the CRM system accurately.
- Provide feedback on customer’s comments to Assistant Manager for service improvement.
- Follow up on all pending cases and ensure customers are updated on the resolution.
- Complete all outbound calls assigned, handle other assignments and/or ad hoc projects as required.
- Maintain amicable work relationships with other members of the Call Center and business partners.
- Ensure meeting personal service targets in achieving service, productivity and quality assurance levels.
- Perform other responsibilities and duties periodically assigned by the supervisor to meet operational and/or other requirements.
- Fresh graduates are welcome to apply.
- You will be following the Singapore working calendar.
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