Japanese and English Bilingual Customer Support (100% Remote)

Job Description Satoshi Gaming Group is a blockchain gaming startup founded in 2017. We use innovative blockchain technologies to revolutionize the gaming industry and have launched more than 5 games so far, with users from 160+ countries. This is a remote WORK FROM HOME position. Highlights:

1. Top-tier Team: Team members are from famous tech companies (Facebook, OculusVR, etc.) and game companies (Zynga, etc.). The team has a proven track record of bringing new tech to the mass market.
2. Helpful Advisors: They have rich experiences in blockchain and gaming, including the founding director of the USC Game (No.1 Game major around the world) and early investors of Ripple/Coinbase.
3. Investors: We're backed by venture capitals that have invested in Uber (revolutionizing the car industry) and Unity (No.1 Game Engine with most developers around the world).

We're looking for teammates passionate about blockchain/gaming and making the world better with technology. Who We Are Looking For: A Marketing Assistant (English & Japanese are required) to join our Marketing team. We are keen to welcome candidates who are passionate about delivering high-quality service whilst working in a fast-paced, rewarding environment with fantastic opportunities for progression. Main Responsibilities:

1. Assisting our global customer base via Live Chat and Email.
2. Supporting customers with a wide variety of account queries including payment, login, verification, and game history.
3. Collecting feedback from players in order to improve user experience.

Required:

1. Excellent verbal and written communication skills in English & Japanese (N1 or native speaker).
2. Passion for delivering outstanding Customer Service.
3. Ability to problem solve and find a resolution.
4. Interest in blockchain/gaming.

Preferred:

1. Excellent written communication skills in another language.
2. Competent literacy and numeracy skills.
3. Experience in a customer-facing role.

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