Service Advisor
Job details
The Service Advisor plays a crucial role in the automotive repair and support services industry, acting as the primary point of contact between customers and the service department. This position requires a blend of technical knowledge, customer service skills, and effective communication abilities to ensure a seamless experience for clients seeking vehicle maintenance and repair services. The ideal candidate will have a solid understanding of automotive systems and a passion for delivering exceptional customer service. Responsibilities:
- Greet customers and assess their vehicle service needs.
- Provide detailed explanations of service options and associated costs.
- Schedule service appointments and manage the service calendar effectively.
- Communicate with technicians regarding vehicle repairs and maintenance requirements.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain accurate records of customer interactions and service history.
- Assist in resolving customer complaints and issues promptly.
- Promote additional services and products that may benefit the customer.
- Stay updated on automotive technology and service trends.
- Ensure compliance with company policies and industry regulations.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Proficient in using service management software.
- Customer-focused with a positive attitude.
- Ability to work collaboratively within a team.
- Knowledge of automotive repair processes and terminology.
- Problem-solving skills to address customer inquiries effectively.
- Ability to handle stressful situations with professionalism.
- Willingness to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Basic understanding of automotive systems and repairs.
- Proficiency in service management software and tools.
- Ability to multitask and prioritize effectively.
- Strong problem-solving abilities.
- Knowledge of sales techniques and upselling strategies.
- Ability to work independently and as part of a team.
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Mechanical Engineering Course LineAED 88
AED 955Duration: Upto 5 Hours -
AED 49
AED 955Duration: Upto 1 Hour
