SM Engagement Specialist

Social Media Community Management Specialist will be responsible for executing strategies to build and engage communities across various social media platforms. Your primary goal is to foster positive relationships, enhance brand awareness, and drive engagement within the online community. This role requires a deep understanding of social media dynamics, excellent communication skills, and a passion for creating and maintaining a vibrant and supportive online presence.

Duties and Responsibilities:

• Prepare the FAQ and ideal answers in collaboration with the Clients Success team and the creative content team to align messaging with overall marketing goals.
• Respond to comments, messages, and mentions promptly and professionally, fostering a positive and inclusive atmosphere within the community. Monitor and actively engage with the online community across various social media platforms.
• Implement comprehensive strategies to grow the community across diverse social channels. Identify and capitalize on opportunities for partnerships and collaborations to expand reach. Stay informed about industry trends and competitor activities, using insights to adapt and enhance community growth tactics.
• Provide regular reports on community insights, sentiment, and trends.
• Address conflicts and issues within the community promptly and diplomatically. Collaborate with the legal and PR teams to manage and mitigate potential risks.

Job Requirements:

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in social media community management.
• Strong understanding of various social media platforms and their dynamics.
• Ability to handle sensitive situations and resolve conflicts diplomatically.
• Excellent written and verbal communication skills in both Arabic and English.