Senior Cloud Services Consultnat

In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Senior Services Consultant III - MFT to join Axway's family. Are you ready? Join us now!! Together, we can. Together, we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth. With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together, we can accomplish anything. Learn more: You’ll join us in promoting and perfecting the value of Axway AMPLIFY™, our groundbreaking hybrid integration platform that enables enterprises to seamlessly connect their people, systems, customers, and ecosystems using industry-leading API, SaaS, Cloud, MFT, B2B, and Content Collaboration solutions. Responsibilities:

• Lead day-to-day Technical operational activities like implementing changes, resolving incidents, managing configurations, and administering applications for assigned customer projects
• Securing SLA and availability for the applications
• Act as Technical SME for the assigned project(s)
• Manage client expectations and can ensure high satisfaction of the client
• Collect New Requirements from customers as part of Cloud Operations and provide Solution Design using Axway MFT products
• Provide expert advice to L2 team and make sure the new projects are being implemented as per the approved Design
• Implement new configurations, flows/routes and Deployments when needed
• Manage the lifecycle of all requests and incidents that arise, driving for root cause of problems to prevent incidents from recurring
• Demonstrate proficiency in all the team’s tools and technologies
• Conduct all technical activities as defined in Cloud Operations policies and procedures
• Participate in after-hours support, on-call and implementation activities as required.
• Participate as a member of the Customer Success Team undertaking complex assignments.
• Collaborate with members of Axway teams as well as client-side resources
• Install Axway B2Bi solution, MFT and other related technologies in Cluster, High Availability, DMZ, SSO.
• Familiar with one of the different Hyperscalers (GCP, Azure, AWS)
• Install Axway Sentinel solution and integrate with Axway B2Bi or MFT solution
• Conduct deployment and optimization tasks across the full implementation life cycle including design, creation, orchestration, protecting, security, deployment, promotion, and monitoring
• Analyze and execute product upgrades, service packs and patches.
• Plan and executes Disaster Recovery activities.
• Participates in SOCs audits with auditors and provide evidence.
• Participate as a technical expert in a client engagement supporting Axway software
• Perform systems tuning and diagnostics on UNIX, LINUX, and WINDOWS platforms
• Implemented Inline Java programs and pre/post processing scripts in Axway B2B solution
• Participate in an on-call rotation schedule to provide after-hours support. This may include evenings, weekends, and holidays as needed.
• Safeguard Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities.

• Must be an expert in LINUX/UNIX, Windows platforms, shell scripting and Computer Networks
• Proficiency with B2B/Integration and MFT technologies
• Implementation Knowledge of the Protocols - AS2, FTP(S), SFTP
• Knowledge of APIs (SOAP, XML, REST, JSON)
• Knowledge of scripting (any language)
• Basic Java knowledge
• Experience with installing & configuring Integration applications
• Familiarity with database systems (esp. Oracle) SQL development, and reporting tools
• Excellent organization skills, ability to work well under pressure, and to meet deadlines
• Excellent analytical and troubleshooting skills
• Demonstrated teamwork and collaboration capabilities
• Must be a motivated self-starter
• Ability to communicate effectively internally and externally at all levels, both orally and in writing

• A bachelor's degree, or equivalent university degree, in Engineering or Computer Science is required
• Must have 6 years of technical experience in IT Integration projects using EDI/B2B and MFT solutions
• Must have Prior Experience in Customer Interaction /Customer support
• Experience in implementing and supporting solutions using Axway products (Secure Transport, B2Bi/Interchange, Sentinel and CFT) preferred
• Knowledge of Amazon Web Services (AWS) preferred.
• Experience in working with Ticketing tools like Service now, Splunk, Jira is preferred
• Technical degree in Engineering or Computer Science and ITIL Foundation qualification preferred.