Data Center Field technician, GFO Tech

Full time at Amazon in Saudi Arabia

Posted on December 21, 2024

Job details

Job ID: 2846317 | Amazon Web Services Philippines Inc. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services Philippines, Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. AWS GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. We are looking for a GFO DCO Field Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations within the Philippines and APJC region.

Key Responsibilities:

Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise.
Conduct site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment.
Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment.
Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems.
Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience.
May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies.
May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
Required travel up to 50% on average - domestic and international. You will be required to travel between locations to install, service, and retrieve AWS equipment.

BASIC QUALIFICATIONS

4+ years of experience in data center operations or a similar technical environment including hands-on experience with data center equipment and rack installation.
Basic knowledge of Linux servers, networking fundamentals (Layer 1/Layer 2), and TCP/IP.
2+ years of experience working in a program management capacity and/or leading large-scale complex projects.

PREFERRED QUALIFICATIONS

Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to clients.
Proven ability to troubleshoot complex IT problems and identify root causes.
Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation.
Proficiency in network operating systems (Cisco IOS, NX-OS, Junos).
Industry server and network certifications (CompTIA, CCNA/CCNP, etc.).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr

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Data Center Field technician, GFO Tech

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Key Responsibilities:

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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Hiring company

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Home Saudi Arabia Data Center Field technician, GFO Tech

Home Saudi Arabia Data Center Field technician, GFO Tech

Data Center Field technician, GFO Tech

Job details

Key Responsibilities:

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Apply safely

Hiring company

Amazon

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