Processing Or Customer Care Manager

Processing Or Customer Care Manager hHELIOS, Pakistan Deal directly with customers either by telephone, electronically or face to face.Respond promptly and thoroughly to customer inquiries.Handle and resolve customer complaints.Obtain and evaluate all relevant information to handle service inquiries.Keep customers up to date about their processes.Communicate and coordinate with internal departments.Follow up on customer interactions.Provide feedback on the efficiency of the customer service.Monitor clients' various university, visa, and other processes.Lead and manage the processing department to improve and enhance current processes.Job SpecificationExcellent English writing and speaking skills.Good command of Microsoft Office.Interpersonal skills.Listening skills.Problem analysis and problem-solving skills.Attention to detail and accuracy.Data collection skills.Customer service orientation.Adaptability and initiative.Stress tolerance.

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