Incident Manager

Must have : Incident Manager having experience in handling Production Major Incident calls, RCA problem management. Skills:

1. Incident Management : Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability.
2. Troubleshooting : The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager.
3. Networking Knowledge : A solid grasp of networking concepts helps in diagnosing issues and understanding how systems communicate.
4. Programming Skills : Proficiency in programming languages (such as .NET or Java) is important for reviewing ideas/solutions, automation, and developing tools.
5. Monitoring and Observability : Skills in using monitoring tools (like AppD, Azure App Insights, EAGLE, Grafana) to track system performance and detect anomalies are essential.
6. Security Awareness : Understanding security best practices helps ensure that reliability solutions do not compromise system security.
7. Collaboration and Communication : Strong interpersonal skills are necessary for working effectively with development, network, firewall, and release operations teams.
8. Windows/Linux/Unix Proficiency : Understanding of Windows, Linux, or Unix systems is fundamental, as many applications run on these platforms.
9. Cloud Computing : Familiarity with cloud services (like AWS, Azure, or Google Cloud) is crucial, given the prevalence of cloud-based architectures.
10. CI/CD Practices : Understanding Continuous Integration and Continuous Deployment (CI/CD) pipelines is vital for managing software releases and ensuring reliability.
11. Capacity Planning : Skills in forecasting system needs and scaling resources accordingly are important for maintaining performance.