O2C Collection Associate
Job details
Job Title: O2C Collection Associate Location: Cairo, Egypt Company: Nestlé Full-time POSITION SUMMARY Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. You will Conduct and provide collection analytics for credit management and other stakeholders. Execute an efficient collection strategy, based on market credit policy, to timely collect customer receivables. A DAY IN THE LIFE …
- Conduct and provide collection analytics.
- Collate and send customer required supporting documentation for collection.
- Analyze customers’ accounts. Monitors account details for non-payments, delayed payments and other irregularities.
- Reconciles account balance and open items with the customer.
- Conduct intensive collection activities based on Market Collection Strategy.
- Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.
- Issue Dunning Letters to Customers.
- Receive and action on incoming collection concerns from the customer and internal stakeholders.
- Create Claim Case ID, and collaborate with claims and deductions management.
- Collaborate with internal parties (Sales, CFSC, CC&IR), as needed, to be able to collect debt
- Record result of communication with the customer and other internal collaborators
- Monitor payment plan agreed with the customer.
- Collate and provide necessary documents to third party and legal. Monitor customers handed over to 3rd party or legal.
- Send requests for account clearing, as needed.
- Participate in Continuous Improvement activities
- Proficient analytical skills. Background in Accounting is an advantage.
- Good communication and negotiation skills.
- Language skills - fluent in English and local language requirement.
- Experience in SAP and MS applications
- Experience in Microsoft Office
- 1-2 years of experience
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