Quality Assurance Manager

Vacancy Name Quality Assurance Manager Vacancy No VN2887 Employment Type Full-Time Work Location Limerick Crecora Office Key Responsibilities

1. Quality Assurance & Monitoring: Conduct regular site visits to assess and monitor the quality of Telecom services, installations, and processes. Ensure adherence to client specifications, industry regulations, internal standards, and best practices. Collaborate with on-site teams to identify areas for improvement and provide corrective actions. Develop and implement quality assurance protocols and audits for all Telecom operations. Work with stakeholders to ensure that customer service issues are addressed promptly and effectively.
2. Data Analysis & Reporting: Utilise Power BI to create dashboards and reports, providing actionable insights based on Telecom service data and performance metrics. Analyse key performance indicators (KPIs) to identify trends, inefficiencies, and areas requiring attention. Generate regular quality reports for management, highlighting performance gaps, improvement plans, and successful outcomes. Utilise advanced IT tools and systems for tracking and reporting quality assurance metrics across all Telecom services.
3. Process Improvement & Training: Lead process optimisation initiatives to enhance operational efficiency and service quality. Train site and office-based teams on quality standards, technical updates to client specifications, new technologies, and best practices. Ensure a proactive approach to problem-solving, encouraging a continuous improvement mindset across teams.
4. Collaboration & Stakeholder Management: Act as a liaison between operations teams, management, and external stakeholders to ensure alignment with quality goals. Attend monthly client performance review meetings and present quality management performance information. Engage with customers to address any concerns related to service quality and follow through on resolutions. Work closely with cross-functional teams to ensure quality objectives are achieved consistently.
5. Compliance & Risk Management: Ensure compliance with client specifications, all relevant telecommunications regulations, health and safety standards, and company policies. Identify and manage risks related to quality and service delivery, mitigating issues before they impact service or reputation.

About the role TLI Group are seeking a proactive and detail-oriented Telecoms Quality Assurance Manager to join our team. This role will involve overseeing quality assurance processes within our Telecoms operations, with a strong focus on both on-site evaluations and office-based control, analysis, and reporting. The ideal candidate will have a solid background in Telecoms operations, excellent IT skills, and proficiency in Power BI for data analysis and reporting. The role will require significant presence at various sites, ensuring that quality standards are consistently maintained and continuously improved across operations. TLI Group is an equal opportunity employer. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills

1. Experience: Minimum of 5 years’ experience in Telecoms quality assurance or a similar quality management role within the Telecom industry. Strong understanding of Telecom operations, service delivery processes, and network management. Proven experience with site-based inspections and field audits, with the ability to manage and improve quality in real-time environments. Demonstrated experience in data analysis, reporting, and performance monitoring, ideally within a telecoms or technical operations environment.
2. Technical Skills: Power BI proficiency is essential, including the ability to design, develop, and maintain comprehensive dashboards and reports for performance tracking and analysis. Strong knowledge of data collection, data collation and data analysis techniques and tools, with experience in SQL, Excel, or similar applications. Familiarity with telecom specific software and systems used for quality monitoring and reporting. Adequate IT skills in troubleshooting, diagnosing, and resolving operational issues, both onsite and remotely.
3. Soft Skills: Excellent attention to detail and ability to interpret data to drive actionable improvements. Strong communication skills, with the ability to present findings and recommendations clearly to senior management and other stakeholders. Strong organisational and time management skills, with the ability to prioritise multiple tasks and manage deadlines. Problem-solving skills with a proactive approach to identifying and addressing issues before they escalate.
4. Education & Certifications: A degree in quality, engineering or a related field is preferred. Knowledge in quality assurance certification such as ISO 9001 are an advantage.
5. Additional Requirements:
   • Travel & Site Presence: The role requires significant travel to multiple telecom sites, to ensure comprehensive site evaluations and support.
   • Office-Based Responsibilities: While site presence is a key aspect of the role, candidates must also be comfortable managing office-based responsibilities, including analysis, reporting, and stakeholder communication.

Why Join Us?

• Be part of a dynamic, forward-thinking Utilities company focused on innovation and customer satisfaction.
• Competitive salary and benefits package.
• Opportunities for professional growth and career development.
• A collaborative work environment with a strong emphasis on continuous improvement.

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