Thales Aerospace Communications | Customer and Technical Support Engineer (APAC)

Job Overview Technical support on Thales Aerospace Communications products Solve customer concerns or coordinate problem-solving activities Technical follow-up of equipment in service Support major airlines Ensure customer satisfaction on all our civil and military programs Escalation of Support Cases to the Service and Support Manager Interacting/meeting/support with customers Interact with key customers on after-sales performance issues Visit customers and/or assist to exhibitions in APAC Technical Pre-sales support to the Sales personnel Manage customers via phone, email, remote desktop and interact with multiple internal departments Job Requirements Strong technical background (BSc. or MSc in Electrical or Mechanical Engineering) with a minimum of 2 to 5 years’ experience in the Aerospace Industry Experience of Customer Support is fully appreciated Knowledge and experience on aero aftermarket Problem solver and ability to work in a fast-paced environment Who We Are Thales has completed the acquisition of Cobham Aerospace Communications, now known as Thales Aerospace Communications. This acquisition strengthens our avionics portfolio and propels us forward in the fast-growing cockpit connectivity and communications market. With the addition of around 850 colleagues based at facilities in Canada, Denmark, France, South Africa and the USA, we are poised to establish a global leading position in safety cockpit communications! Thales Aerospace Communications, part of the Thales Group, is a global supplier of advanced airborne avionics systems, specializing in satellite communications crucial for air safety and connectivity. Trusted by major aircraft manufacturers like Boeing and Airbus, our mission revolves around innovating Satcom communication systems and making aviation safer, more efficient, and environmentally friendly. #J-18808-Ljbffr