Learning Specialist needed at Mukuru

We are on the lookout for a People Learning Partner to join us! The People Learning Partner will be responsible for designing, delivering, and managing training programs that ensure our employees understand and adhere to regulatory requirements within the financial services sector and across all territories we operate in. This role will be key in fostering a culture of compliance, helping employees navigate complex regulatory environments, and reducing risk for the organization. Duties And Responsibilities (include But Not Limited To) Financial Prudence

• Ensure that financial prudence is applied when spending or utilizing company resources or funds for training and/or personal use.

• Design and develop learning material/content. Update learning material/content regularly.

• Prepare, present, and facilitate learning interventions that are of a high standard and quality.

• Take responsibility for all assigned projects (Asana projects/PMO) and ensure their success.

• Align assessments to outcomes (including the type of questions asked: T/F, Y/N, open-ended, MCQ), degree of difficulty, and consistency in application against a memorandum to ensure employees are set for success and have the knowledge required to pass the training.

• Continuously evaluate learning interventions to identify gaps in the training provided, learning material, and measure the effectiveness in terms of ROI.

• Conduct Training Needs Analysis (TNA) and/or Skills Gap Analysis (SGA) to identify areas that need development.

• Pull together training material and get appropriate sign-off to conduct training aimed at remedying gaps.

• Ensure that training has mitigated risks and that TNA/SGA concerns are no longer an issue.

• Plan and conduct training for new employees.
• Incubate new employees by ensuring their training aligns with job functions.
• Identify employees who need reboarding, conducting quarterly, bi-annual, and annual refresher sessions.
• Implement focused initiatives and interventions for reboarding existing employees, including a 3-month evaluation for ROI.

• Ensure full utilization of the system to enhance reporting (capturing of interventions) as a user.
• Provide training to employees on the utilization of the system.

• Compile all training-related data, producing internal and external monthly/quarterly reports.
• Analyze data from basic to intermediate reporting to identify gaps in data, processes, or procedures.

• Ensure regular discussions with the SDF to identify opportunities for discretionary funding and track the progress of the WSP submitted for RSA and in-country statutory regulations.

• Assist the team with general inquiries, enhance job functions, and provide continuity within the team.

• Ensure services to the business meet strategic outcomes and add value, aligning with learning, development, and people strategies.

• Bachelors degree or Advanced Diploma
• License, Certificate, Registration Required (Relevant certifications & Professional memberships)
• Minimum Grade 12 required with a law related qualification is an essential job requirement
• Compliance related management/facilitation relating to financial services is an essential job requirement.
• L&D or Training equivalent (OD-ETDP) Qualification will be advantageous.
• Train the Trainer accreditation will be advantageous.
• Registered assessor is a relevant job will be advantageous.
• Project management will be advantageous.
• 1-2 years' experience within a training environment
• 1-2 years' experience in monitoring and conducting compliance related analysis (risk, gaps or needs)
• 3-5 years' experience in financial services

• 3-5 years' Experience with reporting and administration including but not limited to report writing
• 1 2 years' Experience in Design and delivery of innovative training programmes or similar (end to end in terms of the training cycle)
• 3-5 years Compliance skills and/or management/facilitation is an essential job requirement