IT Support Engineer - Dublin West

IT Resourcing at Ergo, are looking for an IT Helpdesk Engineer for a permanent role with a client based in Dublin 15 area. As an IT Helpdesk Engineer, you will provide 2nd level /escalation/field support to a diverse client list remotely and on-site. You will also support the implementation of client infrastructure projects working with both cloud and to a lesser-extend on-prem solutions. What will you do?

• Provide 2 nd line expertise, guidance and support for a range of infrastructure solutions including cloud-based managed services, on-premise server solutions, backups and storage
• Support desktop applications including Microsoft 365
• Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, and Microsoft desktop applications
• Installation and configuration of servers (physical and virtual). Desktops, laptops, and infrastructure hardware
• Active Directory users and computers management
• Interaction with project teams to facilitate new systems and upgrades
• Apply information security in accordance with the established team policies, procedures and work instructions
• Maintain and develop professional skill set through ongoing certification

• 2+ years experience in a similar role (Systems Administrator, IT Engineer, Field Engineer, IT Consultant) ideally in an MSP or similar
• Microsoft stack including M365 and Azure
• Windows Server Admin including Active Directory and Exchange
• Network support
• Professional certifications such as MCSA, MCSE, VCP, Azure, Office 365 an advantage
• Full Clean Driver's license
• EU passport or Stamp 4 Visa (no work restrictions)