Sales Operations Analyst
Job details
Our client, a global player in the publishing sector, is looking for an experienced Sales Operations professional to work within an existing Sales Operations team for a period of 3 months starting Dec 2024. This person will support the phased implementation of a new Salesforce transformation as it goes live. This role would suit a proactive, detail-oriented individual who is used to operating in a fast-paced environment, preferably with experience of working alongside programme teams and supporting sales teams as they transition to new processes, tools, and ways of working.Responsibilities:Supporting sales teams and stakeholders as they start to use the new CRM.Identifying, escalating, and working with the programme team to fix any issues or answer any data or user interface questions that come from the sales teams.Supporting the dual running plan to build the required cross-checking, dashboards, and reports to support teams.Following escalation procedures and understanding the impact of any specific requests that are received in order to give context and understand why those requests are being made.Creating specific, predetermined dashboards and reports for teams in Salesforce.Supporting the work to bring the next wave of sales colleagues into the platform.Skills and Experience:This short-term contract would suit someone looking to bring their existing sales operations experience to bear and be part of delivering our client's new Salesforce platform. A successful candidate will have:Deep understanding of the Salesforce platform.Analytical and detail-oriented approach to working with business users as they adopt and learn on a new technology platform in their daily lives.Ability to see beyond 'the ask' and understand what is possible, or actually the best way forward for sales users.A focus on how to embed and simplify our new system, not further change or add to processes.Clear understanding of what good process and data governance looks like.Additional Non-Core Capabilities:Experience working with salespeople in a fast-paced global environment.Ability to work independently and escalate and communicate issues when required.
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