Associate - Customer Service - Work from Office

Company Description:

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

• Responsible for handling calls, emails and providing customer support • Identify and relate with various customer needs and scenarios • Provide customers with cutting-edge service in a friendly, confident, luxurious and knowledgeable manner • Remain updated in client and internal processes, technology applications, utilities, and products • Utilize various internal and client based tools and applications for customer management and servicing • Conduct data entry, documentation, and case management • Work and partner with others within a team-based environment • Achieve and maintain required sales metrics and goals • Adhere to company policies and procedures as described on the HR Handbook

Qualifications:

• Fluent & highly polite in both Japanese & English language • 2 years in college or equivalent • For non-native Japanese speaker, possess at least JLPT N2 or BJT J2 certification • Min 6 months experience working in a performance driven role with specific metrics/goals • Min 1-year steady job experience in a customer oriented and/or sales role • Min of six months experience in the hospitality industry • Good keyboarding skills, both English & Japanese input • Computer navigation skills and multi-tasking • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)• Excellent research skills with proficiency in the usage of ‘search’ function #J-18808-Ljbffr