Customer Service Executive
Full time
at SummitNext Technologies Sdn Bhd
in
Malaysia
Posted on December 19, 2024
Job details
Position Customer Service Executive (Malay English, Work in Office) Job Description
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
- Diploma and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
- Full-time, Shift between 9am to 9pm, 5 days a week
- Basic RM1700-RM1800
- Performance KPI (up to RM150 per month)
- EPF, Socso
- Birthday Leave
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
- Immediately
- Parental leave
- Rotational shift
- Performance bonus
- Bahasa (Required)
- English (Required)
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