Senior Operations Support Administrator

Senior Operations Support Administrator Philippines

Workplace Type: Remote Job: CUSTOMER SERVICE Schedule: FULL_TIME Important Note: This is a Limited Temporary Position. Contract Duration: 11 Months with high possibility of extension Education, Skills and Knowledge:

1. Minimum college or technical training preferred, or a combination of education and experience.
2. Knowledge and experience with Microsoft Windows, Excel and Word is required.
3. Knowledge and experience with Adobe Photoshop and Email Marketing tools are preferred.
4. Excellent communication skills (written, verbal, and listening) are required along with strong interpersonal and organizational skills.
5. Must be able to take feedback, revise, and resubmit work if necessary.
6. Must exhibit strong attention to detail with the ability to prioritize and complete tasks to meet project needs.

Basic Purpose and Objectives: Provide quality management assistance to projects and oversee onboarding and offboarding of remote staff. Overall Functions and Responsibilities:

1. Run daily reports to meet project quality goals.
2. Responsible for onboarding and offboarding of remote employees on various Pearson systems.
3. Provide knowledgeable responses to inquiries in a courteous and professional manner.
4. Perform problem resolution, troubleshooting and diagnosing of various issues during the administrative process.
5. Maintain and update employee records as necessary.
6. Contribute to on-going department process development and improvement.
7. Responsible for independent resolution to routine issues, and for notifying management of non-routine issues which need immediate attention.
8. Provide complete documentation of issues handled.
9. Perform other related duties as assigned.

Working Conditions: Core work hours: 8:00-5:00 CST Monday through Friday. During temporary peak season, must be able to work up to two weekends a month and up to three nights during the week. Night coverage ends at 9 pm CST. Location: Remote We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. #J-18808-Ljbffr