Jr Engineer - 3 years experience
Full time
at Dempsey Resource Management Inc.
in
Online
Posted on December 19, 2024
Job details
Key responsibilities:
- Assist customer's concerns and queries
- Repair and document any equipment from the client, both under warranty and
- Monitor status of engineering during projects.
- Coordinate with customers in order to fulfill customer needs and satisfaction.
- Create accurate reports and possible recommendations to customers.
- Create turnover documents for sales and customers.
- Create and save backup files for the alignment of equipment.
- Handle remote support to clients
- Ensure all received cases are properly recorded and reported.
- Proper handover of cases to the co-tech support engineer
- Monitor and report any defects in individual tools, special tools, project
Report to the engineering assistant manager or manager for issues encountered
in rendering the job.
Qualifications:
- Bachelor’s Degree in Electronics, Electrical, or other related fields
- Preferably with IT related background
- Can work overtime and night shifts
- High-level of attention to detail
- High-level customer care approach
- High-level technical and analytical skills
- Decisive and high level of confidence
- Innovative, flexible, and adaptable to new technologies
- Proficient and able to use various software user interface (UI) variety
- Result-driven individual
- Good communication skills both oral and written
- Allowed to travel on short notice
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