Senior Operations Manager - Eswatini / Swaziland 0

Senior Operations Manager - Eswatini / Swaziland

Purpose of the role: Reporting to the General Manager, the overall purpose of this position is to manage several operations covering the following key areas: client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring that all site security requirements are adhered to, while efficiently and professionally meeting the Client’s needs. Minimum Requirements:

• Valid Driver’s License with own reliable transport is required.
• Experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas:

• Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with management on various operational issues.
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR-related queries are dealt with promptly.
• Formulating disciplinary actions.
• Ensuring the timely submission of employment forms to the Regional Office.
• Submitting relevant weekly/monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Development of others
• Teamwork

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