Campus General Manager - Mbombela

A leading education institution is looking for a Campus General Manager to ensure the effective overall management of a campus in order to provide outstanding service delivery and academic leadership. DUTIES & RESPONSIBILITIES:

1. Financial (Profit and loss, expense target (salaries costs), returning business targets)
2. Customer experience and support (satisfaction rates/net promoter score, etc, student retention and student success)
3. Marketing (community engagement & brand representative – visibility, product offering suggestions)
4. Accreditation and programme management and compliance
5. SLA management
6. Campus budget management.
7. Campus operational planning - targets, objectives, priorities, schedules, projects.
8. Operational implementation and execution monitoring - control, corrective action.
9. Reporting.
10. Problem solving and decision quality, including escalations, queries, and complaints.
11. Campus resource and capacity management (people, equipment, systems, allocation of resources / workload and workflow monitoring – presentable campus.)
12. Campus operational efficiency – refine campus processes through constant process evaluation / alignment with National.
13. Governance and compliance / Risk management.
14. Campus strategy in collaboration with National functions.
15. Talent acquisition and onboarding.
16. Individual performance - role clarity and objectives; reviews; feedback; corrective actions.
17. Succession / bench strength.
18. Skill levels - training & development / coaching & mentoring.
19. Change capability - resilience, flexibility, adaptability.
20. Remuneration.
21. Internal and external stakeholder engagement and management / collaboration.

1. Relevant postgraduate qualification, preferably commerce (an undergraduate qualification may be considered for candidates with a proven track record of relevant experience)
2. At least five years’ management experience in a higher education environment
3. Commercial knowledge and skills – understand profit and loss statements and the key drivers of income and expenses
4. Matrix management know-how
5. SLA management skills and know-how
6. Good understanding regarding the development and maintenance of a high-performance culture
7. Good understanding of customer experience principles and its impact on student success and student experience
8. Good understanding of academic processes and regulatory frameworks, as well as academic products and product development processes

1. Initiative and responsibility
2. People leadership and development
3. Relations and networking
4. Influence
5. Effective communication (verbal and written)
6. Analysis and Judgment/problem solving
7. Innovation and change
8. Vision and strategy
9. Systematic approach (planning and organizing)
10. Steadiness (emotional tenacity)
11. Business development and Bottom-line focus