Customer Success Manager (career changers welcome)

We are a fast-growing agency that specializes in creating and executing effective cold email marketing campaigns for B2B companies.  We work with startups, INC 5000 companies, and award winning agencies. We are looking for a reliable and detail-oriented Customer Success Manager to join our team. In this role, you will not only be able to develop highly valuable skills but also gain invaluable insights into the inner workings of dozens of well-run companies. You will be working directly with the founders, CEOs, and top-level executives of B2B companies from a wide range of industries. You will be able to work independently and make important creative decisions on a daily basis. This is a full-time, well-paid, remote position ideal for self-starters and career changers. No previous sales or cold email experience is required. We do cold email quite differently from most other companies and we're happy to teach our process. Responsibilities

• Manage client relationships, develop their cold email strategy, implement learnings week over week
• Handle client calls

Requirements

• Proactive + personable personality
• Working hours are flexible but it's necessary to have at least a few hours of overlap each day with our clients. Most of our clients are in the US.

Tools we use

• We collaborate on Slack
• We manage tasks through Airtable
• We send emails through Instantly
• We’ve built a huge amount of automations for campaign creation, task management, reporting, lead scraping, etc. so you can focus on high-value tasks. All the boring stuff is automated.

You’ll like us if

• You thrive in a fully remote, async world
• You want independence and ownership in your work
• You like moving between different tasks instead of doing one thing all day

You won’t like us if

• You’d like daily meetings with your supervisors checking over your shoulder
• You’re not comfortable getting creative or drawing outside the lines to solve problems
• You don’t like contributing to how the organization takes shape

To apply please record a 3-minute video of yourself (e.g., using Loom, feel free to turn your camera off) where you answer the following question: What is one specific cold email you would send to the CEO of casualfilms.com to initiate a conversation about them becoming a client of Sales.co ? Focus on explaining your thinking process. Far more interesting than any credentials etc. is getting a feel for how you think about a task like this. There's obviously no right or wrong answer.  Your application should contain the cold email draft + the link to the video.