Sr. Technical Delivery Manager

Job ID: 2787638 | Amazon Web Services Philippines Inc. AWS Managed Services (AMS) is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure, automating common activities such as change requests, monitoring, patch management, security, and backup services. We are looking for someone at the forefront of transformational technology with experience assisting enterprise customers in leveraging AWS services for their mission-critical applications. The Senior Technical Delivery Manager Role is engaged at the client account level, acting as a trusted advisor; providing a forward-looking strategy while outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead changes to IT strategy, policies, processes, people, governance, and partnerships. The successful candidate will work closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS. Key job responsibilities Earn a Trusted Client Advisory relationship with our clients and team. Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting. Work with application owners to develop and standardize test, upgrade, and release management processes. Engage with Director and C-Level executives to understand business needs. Go “toe to toe” with customer technical stakeholders on most issues. Be the voice of the customer and work with internal AWS resources to ensure that the customer’s requirements are met. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses. Champion and advocate for customer requirements within AWS (e.g. feature requests). Participate in customer requested meetings (onsite or via phone). Triage technical issues. Provide oversight of escalation, prioritization, and drive customer communication during critical events. Develop and promote governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies. Understand customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization. Analyze application portfolios, identify dependencies & common infrastructure platform components, and assess migration feasibility. Be available outside of business hours to help coordinate handling of urgent issues as needed. BASIC QUALIFICATIONS A Bachelor’s Degree or relevant experience 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer-facing role with a high level of accountability. Hands-on experience leading large-scale Cloud-based IT transformation projects 10+ years of experience in a customer-facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider. PREFERRED QUALIFICATIONS Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers. Excellent written and oral English communication skills to successfully engage with customers and colleagues. Technical Program or Project Management experience Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation Possess AWS Certifications Posted: November 5, 2024 (Updated about 3 hours ago) Posted: December 16, 2024 (Updated about 4 hours ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr