Shop Manager

Job Description

The Shop Manager plays a crucial role in overseeing the daily operations of a retail store specializing in home accessories and decor, as well as home and office furniture. This position requires a blend of leadership, customer service, and sales skills to ensure that the store meets its financial goals while providing an exceptional shopping experience for customers. The ideal candidate will have a strong background in retail management, with a focus on home furnishings, and a passion for interior design. Responsibilities:

1. Oversee daily store operations, ensuring a high standard of customer service and store presentation.
2. Manage inventory levels, including stock ordering, receiving, and merchandising to maximize sales opportunities.
3. Lead, train, and motivate a team of sales associates to achieve individual and store sales targets.
4. Develop and implement effective sales strategies to increase store profitability.
5. Monitor and analyze sales performance, preparing reports for upper management.
6. Ensure compliance with company policies and procedures, including health and safety regulations.
7. Handle customer inquiries and complaints in a professional manner, resolving issues promptly.
8. Organize promotional events and in-store displays to enhance customer engagement.
9. Collaborate with marketing teams to create effective advertising campaigns.
10. Maintain a clean, organized, and visually appealing store environment.

Preferred Candidate:

1. Proven experience in retail management, preferably in home accessories or furniture.
2. Strong leadership and team-building skills.
3. Excellent communication and interpersonal abilities.
4. Ability to analyze sales data and make informed decisions.
5. Creative mindset with a passion for interior design and home decor.
6. Customer-focused approach with a commitment to service excellence.
7. Strong organizational skills and attention to detail.
8. Ability to work flexible hours, including weekends and holidays.
9. Proficient in using retail management software and point-of-sale systems.
10. Fluency in English; knowledge of Arabic is a plus.

Skills

• Strong leadership and management skills.
• Excellent customer service and communication abilities.
• Proficiency in retail management software.
• Strong analytical skills for sales performance evaluation.
• Knowledge of inventory management and merchandising.
• Creative thinking for store displays and promotions.
• Ability to train and develop team members.
• Understanding of health and safety regulations in retail.

Preferred Candidate

Years of Experience Min: 5