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Home UAE Bell Captain

Bell Captain

Full time at Accor Hotels in UAE
Posted on December 19, 2024

Job details

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. Job Description

  • In charge of supervising bell desk, valet, transportation and airport operations.
  • Ensure all deliveries are recorded and documented.
  • Ensure deliveries are completed in a proper, courteous and timely manner.
  • Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
  • Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
  • Ensure the equipment is cleaned and maintained on a daily basis.
  • Assist guests with transportation by liaising with our transportation and airport team.
  • Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
  • Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.).
  • Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
  • Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
  • Market and up-sell hotel rooms, facilities, and amenities whenever possible.
  • Schedule the weekly bell desk staff operation as well as their breaks.
  • Respond to queries positively.
  • Follow department policies, procedures and service standards, including all safety policies.
  • Report “Lost & Found” items.
  • Perform other related duties as assigned or requested.
Qualifications
  • Excellent written and verbal communication, interpersonal and leadership skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Fluency in English, secondary language preferred.
  • Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
  • Must have the ability to handle a multitude of tasks and Guest requests.
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  • Knowledge of Opera Property Management System an asset.
  • Ability to work cohesively with fellow heartists as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
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