Service Delivery Manager
Job details
Job Responsibilities:• Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing.• Teleconference with the Supplier to get updates and ensuring timely escalations of issues.• Work with international clients belonging to Foreign Regions.• Work in rotation while providing customers with timely and desired feedback.• Solve customer issues through various communication tools (Email, Phone Calls, etc…).• Develop calculations based on order size and essential requirements.Job Shifts: 3pm - 12am Monday to FridayJob SpecificationRequirements:Experience: 2 to 4 Years of Customer Services, Research & AnalysisLocation: Karachi (SMCHS)Candidate should have managerial or assistant managerial experience.Skills:• Fluent English Verbal & Written Communication Skills as the incumbent will be dealing in International Market• Ms. Excel Expertise & Experience• Customer Satisfaction• Supply Chain Management / MarketingEducation: BBA/MBA (Marketing/Supply Chain) (Applicants having A/O Level's background will be preferred).About UsArpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services.
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