Customer Service Representative
Job details
Job Description: HARDMINES COMMUNICATION is a leading Private Limited Company (Pvt. Ltd.) in the telecommunications industry in Rawalpindi, Pakistan. We specialize in providing cutting-edge communication solutions to businesses and individuals. Join our team as a Night Customer Service Representative and be part of our mission to revolutionize telecommunications.Responsibilities:
- Handle customer inquiries and complaints via phone.
- Provide accurate information regarding our services and solutions.
- Assist customers in troubleshooting issues and escalating when necessary.
- Maintain customer records and update information in our systems.
- Collaborate with team members to improve service processes.Job Specification: - Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in using computers and familiar with customer service software.
- Ability to work independently and as part of a team.
- Willingness to work night shifts.
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