Senior Manager, Animal Behavior and Training

Summary: Who we are: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you’ll do: Help animals in need! Our highly skilled technicians play a crucial role in our program, working as a team with CM veterinarians and assistants to provide essential services to the pets and rescue animals that need us most. The ASPCA’s Community Veterinary Clinic (CVC) offers high-quality, high-volume spay/neuter (HQHVSN), preventive care and treatment for minor illnesses and injuries. CM technicians build a wide range of skills and you’ll use your education and license to its full extent exclusively concentrating on medical duties, working some days in spay/neuter surgery and others seeing appointments or assisting with out-patient procedures. What you’ll get:

• Work/life balance:
  • paid vacation time to relax
  • paid sick time to heal
  • three paid continuing education days and a CE stipend to keep your skills sharp
  • ten paid holidays to observe
  • plus - paid personal time to celebrate what and when you like

• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a person
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule This is typically a Monday – Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required. Responsibilities: Job Responsibilities include but are not limited to: Medical (60%)

• Care for 35-40 cats and dogs per day in spay/neuter surgery
• Administer injections including anesthetics, pain medications, vaccinations and other medications
• Intubate animals, place intravenous catheters, perform venipuncture and administer fluids as needed
• Monitor vital signs of sedated and anesthetized patients in pre-operative, operative, and post-operative phases
• Provide treatments and supportive care according to the CM Standard Operating Procedures and as directed by attending Veterinarian

• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
• Assist with patient exams, take medical history, perform diagnostic testing, and prepare medications to go home with the client/patient
• Maintain all necessary controlled substance drug logs and patient records
• Stay current in knowledge of emergency drugs and protocols
• Ensure anesthetic machines, pulse oximeters, scales, and other equipment are functional and report equipment that is not working properly
• Assist with humane euthanasia in accordance with ASPCA policy and CM protocols
• Work with coworkers to clean and disinfect animal areas, equipment, instruments and facility while utilizing appropriate personal protective equipment
• Provide support and medical services in special cases as needed, including evaluation of animals living in hoarding situations

Customer Service (30%)

• Communicate with all clients in a non-judgmental, effective and professional manner
• Communicate basic veterinary medical concepts to clients, including, but not limited to vaccine protocols and anesthetic risks
• Explain information provided by the veterinarian about an animal’s condition to clients

Other (10%)

• Enter medical information into digital data bases as appropriate
• Represent ASPCA in a professional and courteous manner
• Adhere to all protocols put forth by Occupational Safety and Health Administration (OSHA)
• Follow all written and verbally communicated CM Standard Operating Procedures
• Collaborate and foster good communication with ASPCA colleagues
• Participate in veterinary/medical training of CM staff, ASPCA staff and veterinary and technical students by coaching, discussion, and demonstration
• Attend staff meetings and training sessions
• Perform other duties as assigned

Exemplifies the ASPCA’s Core Values:

• Has  Commitment and dedication to improving the lives of animals
• Demonstrates  Ownership and feels responsible for outcomes
• Believes in  Team – that we are stronger together
• Seeks to  Elevate others and reimagine what is possible
• Focuses on  Impact , specifically making change for animals

Education:

• New graduates welcome! Must have graduated from accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department.

Qualifications:

• Must have current New York State Veterinary Technician License (or ability to obtain within 30 days of employment)
• Surgery/Anesthesia experience preferred
• Excellent animal handling skills (cats, dogs)
• Excellent customer service skills
• Experience using a computer and navigating software applications
• Ability to lift and carry 40-plus pounds repeatedly throughout day with assistance
• Ability to work standing for 8 or more hours
• Ability to work independently and as part of a team
• Ability to work efficiently and calmly under challenging conditions
• Strong interest in animal welfare and serving underserved communities
• Fear Free ® Veterinary certification is required within 60 days of hire

Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $34.60 – $37.00 The Compensation Team will review internal candidates’ current compensation, to determine if an offer beyond the target hiring range may be applicable. Stay Connected – Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: Must be able to lift and carry 40-plus pounds repeatedly throughout day with assistance., Must have current New York State Veterinary Technician License., Must have graduated from accredited school of veterinary science technology (2 or 4 year program)., Must have strong interest in animal welfare., Must possess excellent animal handling skills., Must possess excellent customer service skills., Must possess the ability to work standing for 8-plus hours, Must speak fluent English. Bilingual (fluent in English and Spanish) preferred., Surgery/Anesthesia experience preferred Licensed Veterinary Technician - New York State Education Department Language: English (Required), Spanish Education and Work Experience: Associates (Required), Bachelors Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.