Customer Relations Manager Executive (Real Estate Experience compulsory)

Key Responsibilities:

• CRM System Management:
• Oversee the day-to-day management of the CRM system, ensuring it is functioning optimally and data is accurately recorded and maintained.
• Customize CRM workflows and processes to meet the specific needs of the organization and improve overall efficiency.
• Customer Engagement & Retention:
• Develop and implement CRM strategies to improve customer engagement, retention, and satisfaction.
• Design and execute targeted marketing campaigns, loyalty programs, and personalized communications to drive customer loyalty and repeat business.
• Data Analysis & Reporting:
• Analyze CRM data to identify trends, customer behavior patterns, and opportunities for improvement.
• Prepare and present reports on CRM performance, campaign results, and customer insights to senior management.
• Cross-Department Collaboration:
• Collaborate with sales, marketing, and customer service teams to ensure CRM strategies are aligned with business objectives and customer needs.
• Provide support and training to team members on CRM best practices and system usage.
• Customer Feedback & Improvement:
• Monitor and respond to customer feedback, addressing concerns and implementing solutions to enhance the customer experience.
• Continuously evaluate and improve CRM processes and strategies based on feedback and performance metrics.
• Project Management:
• Lead and manage CRM-related projects, including system upgrades, new feature implementations, and process enhancements.
• Ensure projects are completed on time, within scope, and aligned with organizational goals.

• Bachelor’s degree in Business Administration, Marketing, or a related field. An advanced degree is a plus.
• Minimum of 2-7 years of experience in CRM management or a related role, with a proven track record in optimizing CRM systems and strategies.
• Proficiency with CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics) and advanced data analysis tools.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication, interpersonal, and organizational skills.
• Ability to manage multiple projects and tasks in a fast-paced environment.