3rd Line Infrastructure Engineer

Job Title: 3rd Line Infrastructure Engineer Location: Cirencester (Hybrid + Field Work) Salary: Up to £40,000 + Car Allowance or Company Vehicle About Us: My Client who is a rapidly growing Managed Service Provider (MSP) with a reputation for delivering exceptional IT services to a diverse range of clients. Based in Cirencester, they pride ourselves on our collaborative culture and commitment to employee development. As our team expands, we’re looking for a talented and motivated 3rd Line Infrastructure Engineer to join us on this exciting journey. The Role: This hybrid position offers the best of both worlds – the dynamic environment of on-site fieldwork combined with hands-on helpdesk responsibilities. You’ll be the technical backbone of our team, tackling complex infrastructure challenges, supporting client sites, and ensuring our service desk continues to deliver world-class support. As our service desk grows, this role comes with clear progression into a Team Lead position , giving you the chance to shape the future of our support operations. Key Responsibilities:

• Delivering 3rd line support for complex technical issues, both remotely and on-site.
• Managing and maintaining client infrastructure, including servers, networks, and cloud environments.
• Acting as a technical escalation point for 1st and 2nd line engineers.
• Assisting with project implementation and infrastructure upgrades.
• Building strong relationships with clients to ensure outstanding service delivery.
• Providing mentorship and guidance to junior team members as you transition into leadership responsibilities.

• Strong experience in 3rd line support within an MSP or similar environment.
• Expertise in Microsoft environments, including Microsoft 365 suite, Active Directory, and Windows Server.
• Solid networking knowledge (DNS, DHCP, firewalls, and VPNs).
• Experience with virtualisation technologies (VMware/Hyper-V).
• Experience with phones VIOP phones systems (Gamma Horizon)
• Knowledge of Network Security (Barracuda Networks, SentinelOne)
• A proactive, client-focused mindset with excellent problem-solving skills.
• A full UK driving licence (essential for on-site work).

• Competitive salary of up to £40,000.
• Additional car allowance or a company vehicle for on-site visits.
• Hybrid working model for a better work-life balance.
• Defined career progression path to Team Lead as the service desk grows.
• Support for professional development, including certifications.
• A friendly, supportive team culture where your ideas and contributions are valued.