Customer Service Representative - Saskatoon, SK FT
Full time
at Masterfeeds
in
Canada
Posted on December 18, 2024
Job details
Embark on a rewarding career journey as a Customer Service Representative at Masterfeeds Saskatoon. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services. As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success. If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact. As a Customer Service Representative, the following will be your key responsibilities: Receiving and processing orders Understand Masterfeeds product and service and share that knowledge with the customer Maintain organized records of all orders, invoices and customer communications Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer Ensure proper communication between sales desk and manufacturing plant Work with other departments to create, maintain and track pick-up and deliveries Maintain a safe and sanitary atmosphere and ensure compliance with quality standards Other duties as assigned Requirements: Must be legally eligible to work in Canada Exceptional customer service skills Ability to prioritize tasks and follow-up Understand and communicate in English (verbal/written) Proficiency in Microsoft Office and internet applications Analytical, organizational and problem-solving skills Ability to make good judgments and quick decisions Preferred: Previous experience in a similar role High school diploma or equivalent Why work with us? At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year. We offer: A competitive wage and pension plan Group insurance benefits, including health, dental, and vision Referral incentives for bringing new talent to our team A supportive and inclusive work environment How to apply? If you are interested in joining our team, please apply online or send your resume by email or mail By email: OperationsSaskatoon@masterfeeds.com By mail or drop off location: Masterfeeds Saskatoon Attn: Operations Manager 2435 Schuyler Street Saskatoon, SK S7M 5H9 We are committed to the principles of employment equity and encourage all qualified candidates to apply. We thank all applicants, but only those selected for an interview will be contacted. If you require accommodation during the recruitment process please contact the Human Resources department at hr2@masterfeeds.com.
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In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services. <br> As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success. <p></p> If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact. <p></p> As a Customer Service Representative, the following will be your key responsibilities: <p></p> Receiving and processing orders <br> Understand Masterfeeds product and service and share that knowledge with the customer <br> Maintain organized records of all orders, invoices and customer communications <br> Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer <br> Ensure proper communication between sales desk and manufacturing plant <br> Work with other departments to create, maintain and track pick-up and deliveries <br> Maintain a safe and sanitary atmosphere and ensure compliance with quality standards <br> Other duties as assigned <br> Requirements: <p></p> Must be legally eligible to work in Canada <br> Exceptional customer service skills <br> Ability to prioritize tasks and follow-up <br> Understand and communicate in English (verbal/written)<br> Proficiency in Microsoft Office and internet applications <br> Analytical, organizational and problem-solving skills <br> Ability to make good judgments and quick decisions <br> Preferred: <p></p> Previous experience in a similar role <br> High school diploma or equivalent <br> Why work with us?<br> At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year. <br> We offer: <p></p> A competitive wage and pension plan <br> Group insurance benefits, including health, dental, and vision <br> Referral incentives for bringing new talent to our team <br> A supportive and inclusive work environment <br> How to apply?<br> If you are interested in joining our team, please apply online or send your resume by email or mail <br> By email: OperationsSaskatoon@masterfeeds.com <br> By mail or drop off location: <br> Masterfeeds Saskatoon <br> Attn: Operations Manager <br>2435 Schuyler Street <br> Saskatoon, SK S7M 5H9<p></p> We are committed to the principles of employment equity and encourage all qualified candidates to apply. 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Whether you're new to telesales or seeking to refine your skills, this course offers a comprehensive understanding of the telesales process.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Understand the fundamentals of telesales and its significance in the business world.</li> <li>Comprehend the role of a Telesales Executive within an organisation.</li> <li>Learn effective techniques for identifying potential leads.</li> <li>Master a range of sales techniques and strategies tailored for telesales.</li> <li>Discover how to create persuasive sales pitches that resonate with your audience.</li> <li>Develop a structured approach to research and plan your telesales calls.</li> <li>Understand how to handle different responses from prospects.</li> <li>Learn how to build rapport and guide prospects through the sales process effectively.</li> <li>Develop strategies to handle objections, rejections, and challenging customer interactions.</li> <li>Turn difficult situations into opportunities for success.</li> <li>Discover proven techniques for closing sales deals confidently.</li> <li>Master telephone etiquette to create a positive impression on prospects.</li> </ul> Our Telesales Executive training programme is your gateway to a rewarding career in telesales. Whether you're aiming to boost your current skills or embark on a new career path, this comprehensive course provides the knowledge and tools you need to thrive in the competitive world of telesales. Join us today and unlock your potential as a Telesales Executive.<br /> <br /> <strong>Curriculum</strong> <ul> <li>Module 01: Introduction to Telesales</li> <li>Module 02: Prospecting and Lead Generation</li> <li>Module 03: Sales Techniques and Strategies</li> <li>Module 04: Call Preparation</li> <li>Module 05: Call Response</li> <li>Module 06: Staging the Call</li> <li>Module 07: Dealing with Difficult Situations</li> <li>Module 08: Closing the Call</li> <li>Module 09: Telephone Etiquette</li> <li>Module 10: Sales Metrics and Performance Management</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Telesales Executive,Inside Sales Representative,Telesales Specialist,Sales Account Executive,Telemarketing Sales Representative', 'eligibility' => 'No prior understanding of this course is necessary. Whether you’re a beginner or an employer with existing experience, you are always welcome to enrol in our course. 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In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services. <br> As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success. <p></p> If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact. <p></p> As a Customer Service Representative, the following will be your key responsibilities: <p></p> Receiving and processing orders <br> Understand Masterfeeds product and service and share that knowledge with the customer <br> Maintain organized records of all orders, invoices and customer communications <br> Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer <br> Ensure proper communication between sales desk and manufacturing plant <br> Work with other departments to create, maintain and track pick-up and deliveries <br> Maintain a safe and sanitary atmosphere and ensure compliance with quality standards <br> Other duties as assigned <br> Requirements: <p></p> Must be legally eligible to work in Canada <br> Exceptional customer service skills <br> Ability to prioritize tasks and follow-up <br> Understand and communicate in English (verbal/written)<br> Proficiency in Microsoft Office and internet applications <br> Analytical, organizational and problem-solving skills <br> Ability to make good judgments and quick decisions <br> Preferred: <p></p> Previous experience in a similar role <br> High school diploma or equivalent <br> Why work with us?<br> At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year. <br> We offer: <p></p> A competitive wage and pension plan <br> Group insurance benefits, including health, dental, and vision <br> Referral incentives for bringing new talent to our team <br> A supportive and inclusive work environment <br> How to apply?<br> If you are interested in joining our team, please apply online or send your resume by email or mail <br> By email: OperationsSaskatoon@masterfeeds.com <br> By mail or drop off location: <br> Masterfeeds Saskatoon <br> Attn: Operations Manager <br>2435 Schuyler Street <br> Saskatoon, SK S7M 5H9<p></p> We are committed to the principles of employment equity and encourage all qualified candidates to apply. 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Customer Service Representative - Saskatoon, SK FT at Masterfeeds. Please apply or share https://jobs.laimoon.com/jobs/externalview/45016153' $emailText = 'Hiring now! Customer Service Representative - Saskatoon, SK FT at Masterfeeds. 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Hiring company
Masterfeeds
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AED 420Duration: Upto 13 Weeks
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Telesales Executive Knowledge GateAED 75
AED 490Duration: Upto 2 Hours
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