Education Advisory Officer (Part Time)

You will be an important member of the team in providing quality customer service experience to existing and potential customers, from handling inquiries to providing product services information and converting inquiries into business, followed by post-service follow-up. You should have an outstanding service mindset, good interpersonal skills, and be a good team player. Responsibilities:

1. Manage customer experience from handling customer inquiries to offering expert consultations on company products, services, and course information, assisting in converting inquiries into business, as well as post-service follow-up.
2. Provide high-quality service support in client engagement and re-engagement opportunities.
3. Proactively assist in growing existing business and finding new opportunities from the existing customer database.
4. Execute customer service plans to increase customer satisfaction, contributing to customer retention through a good understanding of customer needs and expectations.
5. Act as a focal contact point for customers on all service issues.
6. Perform any ad-hoc projects or tasks as assigned.

Requirements:

1. Degree holder in Business Administration, Marketing, or any related discipline.
2. Minimum 1 year of work experience in sales/customer service, preferably in the servicing industry such as banking, telecom, or hospitality.
3. Good command of spoken and written English and Chinese.
4. Proactive, aggressive, and independent.
5. Proficiency in Microsoft tools for data management (e.g., Excel file management).
6. Willingness to explore different applications/solutions to automate tasks.
7. Willingness to learn new systems, such as company portal, client relationship management tools, mail merge, etc.
8. May need to take shifts to cover operational hours for the education industry (e.g., Monday 11 am-8 pm, or/and Sunday 8:30 am-6:30 pm).

See Change Education is a dynamic organization committed to developing a community of young leaders as future world-shapers. At our Communications Academy, students learn to appreciate the value of collaboration and use a guiding moral compass to help create societies that are more empathetic, responsible, and inclusive. Our world-class curricula and courses in speech and debate emphasize 21st-century critical thinking, communication, self-advocacy, and media skills to empower the pursuit of academic and personal goals. We are an associate company of Asia Allied Infrastructure Holdings Limited (a company listed on the stock exchange of Hong Kong) and an Approved TQUK Centre. Though our office and major part of our team are based in Hong Kong, we welcome and are flexible to have suitable hires based outside of Hong Kong. BEHIND EVERY WINNING COMPANY THERE IS A WINNING TEAM

1. Do you have a passion to contribute to education to create a better world?
2. Do you wish to work with a team that will help you grow in skills and knowledge?
3. Do you boast a strong commitment to collaboration and communication?

Together we can have a meaningful impact on the academic and life trajectories of younger students and make their dreams a reality. Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years of experience do you have as an Advisory Officer?
• Which of the following languages are you fluent in?

To help fast track investigation, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory. #J-18808-Ljbffr