Third Line Support

Job role: Infrastructure Engineer Location: Manchester - Hybrid; 3 days in office. 2 days remote. Salary: FTC. 24 months, £42,000 per annum & uplift. Shift rota: 7am-7pm with weekend support every 4-6 weeks. If you are someone who is tech-savvy, career motivated and wants to have the chance to grow and develop as an IT professional then this is the role for you! Due to a large increase in demand, my client is looking for a Infrastructure Engineer to join a IT Operations team in Manchester dedicated to the delivery and support of all ticket issues raised, M365 applications & provide Project support. Working closely with Security, Networking, Asset, and Infrastructure teams, you will be acting as a point of contact for 3rd line escalations, providing support to the business and colleagues when needed! This is a great opportunity for the successful candidate to work in a varied role across infrastructure, systems & on IT projects. What’s in it for you?

• Professional Training - ITIL V4
• ASAP Start
• 26 days & bank holidays
• Annual leave flexi scheme
• Flexible working & Hybrid model.
• Core working hours 36.25 per week. Monday to Friday shift cover is between 7am-7pm.
• 4% uplift for weekend rota, every 4-6 weeks.

Employee wellbeing and a work-life balance are at the forefront of everything the organisation does, boasting a supportive culture, a huge scope to progress and develop both personally and professionally all whilst having full flexibility around your work. What they are looking for:

• Advanced knowledge of Office 365, VMware, NetApp. Active Directory, Azure, On Prem & Cloud technologies
• Prior experience of providing 3rd line support, troubleshooting technical issues and resolving queries to agreed SLAs at an enterprise level.
• Prior experience in supporting Microsoft 365 applications, rollouts, or legacy migration projects.
• Prior experience in supporting BAU tasks related to existing infrastructure and services.
• Ability to work well independently and as part of a team.
• Able to work shifts between 7am -7pm.

If you’re keen on getting your details over to me for the 3rd Line Support role, please apply directly with your CV or contact Abbey.McDonnell@maxwellbond.co.uk at Maxwell Bond or reach me on 0161 840 1024/ 07960 4735111. Interviews will take place early next week. Apply now!