Customer Success Manager

Company Description Storekaro.com® offers self storage, mail storage, warehousing, and logistics services for businesses and individuals in Pune. With a variety of flexible storage options and easy payment methods, Storekaro.com® aims to provide a cost-effective and convenient storage solution. The company's facilities are safe, clean, and accessible, ensuring customer satisfaction and peace of mind. Role Description This is a full-time on-site role for a Customer Success Manager at Storekaro.com® in Pune. The role includes:

• Managing and retaining relationships with new and existing customers
• Researching the storage and warehousing requirements of customers and make effective decisions for effective usage of space.
• Maintain synergy with Logistics and Operations Team to ensure a synchronized and harmonized work environment
• Understands customer expectations and particulars of job assignments and communicates effectively to Operations Team performing the work
• Provides accurate, valid and complete information to the customers about our services
• Understands customers’ requirement and provide suitable storage & moving solutions
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Keeping records of customer interactions, transactions (invoices, payments, receipts), comments and complaints
• Processing orders, forms, applications, and requests

• MBA/PGDBM/Post Graduate preferred
• Customer Satisfaction and Customer Service skills
• Analytical Skills for interpreting customer feedback and data
• Relationship Building to foster strong connections with customers
• Experience in Customer Retention strategies
• Strong communication and interpersonal skills
• Ability to problem solve and prioritize tasks effectively
• Previous experience in customer service or related field