Non-Voice/Voice Customer Support Agent
Full time
at GNM Salon Apparel
in
Online
Posted on December 18, 2024
Job details
Join Our Team as a Voice/Non-Voice Customer Support Agent! Do you have a passion for helping customers and providing excellent service? We're looking for dedicated individuals to join our fast-growing team and become an essential part of delivering exceptional support to our clients!
Role Overview:
As a Customer Support Agent, you will be the go-to contact for our customers, handling inquiries, resolving concerns, and ensuring positive interactions across various channels. Your role will be vital in enhancing the customer experience and fostering strong relationships.Main Responsibilities:
- Deliver top-tier support via voice (phone) and non-voice (email, chat) channels.
- Troubleshoot customer concerns and provide timely solutions.
- Actively listen to customer needs and offer personalized assistance.
- Gather feedback to improve our services and contribute to team strategies.
- Collaborate with team members to maintain a supportive and efficient work environment.
What We're Looking For:
- 1-2 years of experience in customer service or a related field.
- Excellent communication skills with a customer-first attitude.
- Experience using support software like Zendesk, Freshdesk, etc. (a plus).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Familiarity with eCommerce platforms or CRM systems (preferred).
- Proficient in Excel or Google Sheets for data tracking and reporting.
Technical Requirements:
- Personal computer or laptop with at least 15 Mbps for both upload and download speeds.
- Backup internet connection (minimum 10 Mbps) will be required upon employment.
Benefits & Perks:
- Competitive pay starting at $3-4 USD per hour
- Paid Time Off
- Comprehensive Health and Dental Insurance
- Performance Bonuses
- Permanent, full-time remote work
- Company Welcome Kit
HOW TO APPLY:
To apply, follow this link: Enter the application code: JAZZHR If you thrive in a customer-focused environment and want to be part of a dynamic, growing team, we'd love to hear from you! Note: Applications submitted through the provided link will be prioritized. #J-18808-LjbffrApply safely
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